Terms and Conditions for General Warranty

Aqara products bought from PFE Technologies Pte Ltd, or through one of its authorised resellers, are covered under this warranty for manufacturing defects for the period and types set out in the table below.

Warranty periods and types

The warranty period that applies is the one in effect on the date of your invoice or receipt. Smart door locks bought with installation, and curtain and roller shade systems supplied and installed by PFE Technologies Pte Ltd or HomeSmart, are serviced onsite.

Changes to warranty periods

• Warranty periods for some products changed for purchases invoiced from 1 October 2026. The tables below show the periods for each product group.
• Products purchased before a change keep the warranty period that applied on their invoice date. Earlier periods remain listed on this page.
• Quotations issued by PFE Technologies Pte Ltd before a change keep the warranty period stated on them, provided the order is confirmed within the quotation’s validity.

What the warranty provides

Within the warranty period, a product with a manufacturing defect is repaired or replaced at no charge once the claim is found to be valid. Where the warranty type is onsite, PFE Technologies Pte Ltd arranges a service appointment at the customer’s address in mainland Singapore at no additional cost. Where it is carry-in, the product comes to PFE Technologies Pte Ltd for diagnostic testing at the customer’s cost, and a product covered by a valid claim is returned without a further delivery charge.

Starting a claim

A claim begins with a message to PFE Technologies Pte Ltd at [email protected] or through the contact page, before any product is sent in or an onsite visit is requested. Include the proof of purchase and a description of the fault, and we will confirm whether the claim is carry-in or onsite and how to proceed. Products for carry-in service are addressed to PFE Technologies Pte Ltd, 9 Gul Street 4, Singapore 629238.

Terms and conditions

PFE Technologies Pte Ltd warrants to repair or replace faulty products within the warranty period, subject to the following terms and conditions.

• Customers must contact PFE Technologies Pte Ltd at [email protected] to initiate a warranty claim before sending in any product or requesting onsite service.
• Warranty becomes effective at the date of purchase or date of delivery, and expires upon completion of the warranty period.
• Proof of purchase is necessary to validate the warranty. Please keep your receipts or invoices.
• Products bought directly from PFE Technologies Pte Ltd are automatically enrolled in our warranty programme. This covers purchases from this website (pfetech.com/aqara), purchases from Homesmart.sg online or offline, purchases from Homesmart.sg’s shopping portals on Lazada and Shopee, and purchases from the “Aqara by PFE Technologies” stores on Lazada and Shopee.
• Products bought from authorized resellers, distributors, and partners of PFE Technologies Pte Ltd must be registered at https://pfetech.com/aqara/warranty-registration/ before warranty becomes effective.
• The warranty is non-transferable and only applies to the original purchaser of the product.
• This warranty is only valid for products used within Singapore.
• Where the warranty type is carry-in, the customer must send or deliver the product to PFE Technologies Pte Ltd at 9 Gul Street 4, Singapore 629238 at the customer's own cost.
• The removal, uninstallation, packaging, and reinstallation of products is not covered under warranty and remains the responsibility of the customer.
• If the warranty claim is found to be valid, PFE Technologies Pte Ltd will return the repaired or replacement product to the customer at no charge.
• If the warranty claim is found to be invalid following diagnostic testing, return delivery charges for carry-in service are payable by the customer.
• Where the warranty type is onsite, PFE Technologies Pte Ltd will arrange a service appointment at the customer's address within Singapore mainland, at no additional cost if the warranty claim is found to be valid.
• If an onsite service was completed and the warranty claim is found to be invalid, a service call charge of SGD 90.00 per visit (inclusive of GST) plus any additional repair work performed at the customer's request during the same visit will be invoiced to, and be payable by the customer.
• Onsite service is not available outside Singapore mainland, and excludes Sentosa, offshore islands, and restricted-access areas.
• Software, data, configurations, and other digital content included with or created through the use of the product are not covered by this warranty. PFE Technologies Pte Ltd is not liable for any loss, corruption, or reinstallation of such data or configurations, including, but not limited to, home automation and scene setups. Customers are responsible for re-establishing such configurations manually in case of product replacement or repair.
• The customer is responsible for the security of any confidential or personal information contained within the product. PFE Technologies Pte Ltd does not take responsibility for any loss or unauthorized access to such information.
• Diagnostic tests on the returned product may be conducted by PFE Technologies Pte Ltd to ascertain the cause or reason of the failure or defect. PFE Technologies Pte Ltd's decision on all claims, including without limitation whether there is a defect in the product, the cause of failure or defect, validity of the warranty, and what remedy is to be provided, shall be conclusive and you agree to abide by any decision.
• A diagnostic test must be completed and the warranty claim deemed valid by PFE Technologies Pte Ltd before any repair or replacement will be arranged.
• In the event that the diagnostic test on the product concludes that the warranty claim is invalid; for reasons including but not limited to user problems, connectivity problems out of scope of our products and services (e.g. home wifi), and improper installations; PFE Technologies Pte Ltd will send the returned products back to the customer.
• Parts which are replaced will become the property of PFE Technologies Pte Ltd.
• Repair or replacement of products under warranty will not extend the period of warranty.
• Warranty is only for items purchased from PFE Technologies Pte Ltd, or one of its authorized resellers.
• If any part or product is no longer available, PFE Technologies will replace it with a functional replacement part or product.
• Where a like-for-like replacement is unavailable (e.g., the original product has been discontinued), PFE Technologies Pte Ltd may offer:
  • (a) a similar product of equal or lower retail value, at no additional cost; or
  • (b) a similar product of higher retail value, with the customer paying the price difference.
• “Similar product” means a product of comparable feature set and product tier, as determined by PFE Technologies Pte Ltd at its sole discretion. Acceptance of any replacement constitutes full settlement of the warranty claim.
• PFE Technologies Pte Ltd’s responsibility for warranty is only to repair or replace the product; and does not include dismantling, removals, installations, or re-installations.
• This warranty is not applicable to products provided in housing development projects.
• This warranty is not applicable to products used for commercial applications.
• PFE Technologies Pte Ltd’s liability under this warranty is limited to repairing and / or replacing defective products only. This warranty coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service and loss of use during the period that your Product is at an authorized repairer and/or while awaiting for replacement parts to arrive.
• Coverage is limited only to products found to be defective due to faulty materials during the warranty period.
• This warranty does not affect your statutory rights as a consumer.

What is not covered

The following is not covered by warranty:

• Normal wear and tear
• Accidental damage
• Damages and faults caused by negligent use, misuse, neglect, or careless operation or handling of products
• Damages and faults caused by use of products not in accordance with the user manuals
• Damages and faults caused by faulty and/or improper assembly or installation (except where carried out by PFE Technologies Pte Ltd or its authorized agents)
• Damages and faults caused by repairs or alterations carried out by parties other than by PFE Technologies Pte Ltd or its authorized agents
• Damages or faults resulting from installations in conjunction with incompatible, faulty, or unsuitable companion devices, drivers, accessories, or fixtures, including in situations where these devices appear to function normally but might still cause issues due to, but not limited to, incorrect or fluctuating voltages, inconsistent power draw, or malfunctioning parts
• Products that function normally but do not work in a customer’s specific setup with their lights, fans, and/or other appliances, including but not limited to fixtures with low wattage or inconsistent electrical usage
• Use of products for anything other than normal domestic household purposes in Singapore
• Use of products for anything other than their intended purpose
• Use of parts not assembled or installed in accordance with the instructions of the manufacturer
• Use of parts and accessories which are not genuine
• Products with warranty seals removed or where the serial number has been removed, defaced or altered
• Damages and faults as result of use not in accordance with manufacturer's specifications
• Damages and faults caused by not carrying out recommended maintenance
• Damages and faults from external sources such as transit, weather, electrical outages, water leakage, or power surges
• Damage and malfunction due to uncontrollable external forces (such as floods, fire, and lightning strikes)
• Damage and defects caused by household pests, as well as household pets
• Failures caused by circumstances out of PFE Technologies Pte Ltd's control
• Shipping charges, express service charges, transportation damage, removal, installation or reinstallation of the product
• When product is used in conjunction or together with similar products of the same brand, but not supplied by PFE Technologies Pte Ltd (including but not limited to parallel imports of genuine products from other countries)

Products bought from an authorised reseller take effect under this warranty once they are registered. Register a warranty.

Product regions, app activation and what local support covers are explained in our guide to Aqara product region, app activation, warranty and local support.