Returns, Exchanges, and Refunds
If an order arrives damaged, incomplete or incorrect, please contact us so we can put it right. These order problems are handled separately from change-of-mind returns.
Problems with your order?
Contact us if you:
- Receive a damaged item or package
- Find items missing from a package
- Receive the wrong item
- Do not receive the order
In these situations, please get in touch with us with the order details and relevant photographs so we can investigate.
Change-of-mind returns and exchanges
If you change your mind, you may request a return within seven days of purchase or delivery, whichever is later. The product must meet all of the following conditions:
- Returned products must be in their original, unopened packaging – including any protective packaging used in deliveries.
- Returned products must be in packaging that is clean, free of dents and other imperfections and deformities, and fit for sale.
- The return request must be made within seven (7) days of purchase or delivery, whichever is later.
- Any free gifts or discounted products that were extended as part of a promotional package must be returned together if the returned product was part of the promotion. Gifts or discounted products to be returned are also only accepted based on the same conditions; if they cannot be accepted, the prevailing retail prices will be charged to the customer.
A return cannot be accepted if:
- If there are signs of tampering, resealing, or other forms of manipulation of the product and/or packaging
- If the product is found to be missing parts, components, manuals, stickers, or labels
Return shipping: the customer is responsible for all costs of returning the products to PFE Technologies Pte Ltd at 9 Gul Street 4, Singapore 629238. Before shipping the products back, please contact us to make necessary arrangements.
Accepted returns: When a return is accepted by PFE Technologies Pte Ltd, the customer will be given a credit note for the monetary value of the products returned, which will include any product discounts, shipping discounts, or any form of reduction in prices extended to the customer for any reason. This credit note operates as store credits, that is, the customer may place a new order and use their store credits as payment or part-payment.
We assess each request against the conditions above and will explain the outcome. If a return is not accepted, the product will be shipped back to the customer free of charge.
Problems with a product?
Our products are covered by our warranty, which covers faulty products due to manufacturing defects during the warranty period (subject to terms and conditions).
If you are having problems that are not covered by our warranty (such as not being able to set up a product), do reach out to us so that we can offer support.
Refunds
Accepted change-of-mind returns are normally issued as store credit. Cash refunds are considered only in special circumstances, may include an administrative charge and remain at the discretion of PFE Technologies Pte Ltd.