Returns and Exchanges
We aim to provide customers with a worry-free purchasing experience. If you change your mind on your purchase, you can request for a product return. Products sold can only be returned with the following conditions:
- Returned products must be in its original, unopened packaging – including any protective packaging used in deliveries.
- Returned products must be in packaging that is clean, free of dents and other imperfections and deformities, and fit for sale.
- Products must be returned within seven (7) days of purchase or delivery, whichever is later.
- Any free gifts or discounted products that were extended as part of a promotional package must be returned together if the returned product was a criteria in attaining the promotion. Gifts or discounted products to be returned are also only accepted based on the same conditions; if they cannot be accepted, the prevailing retail prices will be charged to the customer.
The following products will be rejected for returns:
- If there are signs of tampering, resealing, or other forms of manipulation of the product and/or packaging
- If the product is found to be missing parts, components, manuals, stickers, or labels
Shipping and Handling: the customer is responsible for all costs of returning the products to PFE Technologies Pte Ltd at 9 Gul Street 4, Singapore 629238. Before shipping the products back, please contact us to make necessary arrangements.
Accepted returns: When a return is accepted by PFE Technologies Pte Ltd, the customer will be given a credit note for the monetary value of the products returned, which will include any product discounts, shipping discounts, or any form of reduction in prices extended to the customer for any reason. This credit note operates as store credits, that is, the customer may place a new order and use their store credits as payment or part-payment.
Rejected returns: When a return is rejected by PFE Technologies Pte Ltd, we will notify the customer of the decision and have the product shipped back to the customer free-of-charge.
PFE Technologies Pte Ltd’s decision on returns is final and binding.
Problems with your order?
The section above on Returns and Exchanges applies to customers who have a change of mind. They do not apply to customers with problems on their order.
We’ll be happy to assist you if you are having any of the following problems with your order:
- Damaged items or packages
- Missing items in packages
- Received wrong items
- Didn’t receive items
In these situations, please get in touch with us so that we can make things right.
Problems with the products?
Our products are covered by our warranty, which covers faulty products due to manufacturing defects during the warranty period (subject to terms and conditions).
If you are having problems that are not covered by our warranty (such as not being able to set up a product), do reach out to us so that we can offer support.
Refunds
We do not process and/or issue any refunds. However, we may do so in special circumstances, with an administrative charge. Refunds will only be issued at the sole discretion of PFE Technologies Pte Ltd.