Returns, Exchanges, and Refunds

This policy covers two separate situations: a problem with an order we sent, and a change of mind about a product that arrived as ordered. Order problems are put right regardless of the return conditions below, which apply only to change-of-mind returns.

Damaged, incomplete or incorrect orders

An item or package arrives damaged
Items are missing from a package
The wrong item arrives
The order does not arrive

Get in touch with the order details and photographs of the problem, and we will investigate and put it right. None of the change-of-mind conditions below apply to these cases.

Change-of-mind returns and exchanges

A product that arrived as ordered can be returned within seven days of purchase or delivery, whichever is later, provided it is unopened and still in resaleable condition.

An accepted return is credited in full. The customer receives a credit note for the monetary value of the products returned, including any product discounts, shipping discounts or other price reductions that applied to the original purchase. The credit note operates as store credit towards a future purchase. Credit notes are applied manually: quote your credit note reference when you order, or contact us and we will apply it to your order. Accepted returns, including any applicable credit note, store credit, exchange or exceptional refund, are processed within 10 calendar days of us receiving and approving the returned item.

A return is accepted when all of the following are true:

The product is in its original, unopened packaging, including any protective packaging used for delivery.
That packaging is clean, free of dents and other imperfections or deformities, and fit for sale.
The return request is made within seven (7) days of purchase or delivery, whichever is later.
Any free gifts or discounted products supplied as part of the same promotion are returned together with the product. Those items are assessed against the same conditions, and where they cannot be accepted, the prevailing retail price is charged for them.

A return cannot be accepted where:

There are signs of tampering, resealing or other manipulation of the product or its packaging.
Parts, components, manuals, stickers or labels are missing.

Return shipping: the customer is responsible for all costs of returning the products to PFE Technologies Pte Ltd at 9 Gul Street 4, Singapore 629238. Contact us before shipping anything back so the return can be logged and the arrangements confirmed.

Each request is assessed against the conditions above and we explain the outcome. Where a return is not accepted, the product is shipped back to the customer free of charge.

Faulty products

Products are covered by our warranty against faults arising from manufacturing defects during the warranty period, subject to its terms and conditions.

Problems that fall outside the warranty, such as difficulty setting a product up, can still be raised with us. We provide setup and configuration support for the products we distribute.

Refunds

Accepted change-of-mind returns are normally settled as store credit. Cash refunds are considered only in special circumstances, may include an administrative charge, and remain at the discretion of PFE Technologies Pte Ltd.