Frequently Asked Questions (FAQ)
We get asked many questions. Here, you’ll find some common ones and their answers, so that you don’t have to ask us anymore.
Of course, if you want to know more, or if you have something you can’t find here, you’re still welcome to ask.
About the company and our services
Can you get your salesperson to visit me to discuss my application for a project?
Yes. Just get in touch with us.
I’m a home user and only need one or two products. Can I buy it at your factory?
Generally, we cater more to larger projects and we have a minimum order quantity.
However, we have opened up an online shop selling our most common items to end-users and household.
Ultimately, we would recommend you to get in touch with us to find out if you can buy the items at our office, on the online shop, or if there are any retailers carrying the particular product. More information on this available here.
Do you provide free delivery?
Yes, on certain conditions. See more.
Do you do export orders?
Yes, we do. Please contact us and we’ll refer you to our export department.
Can you be a distributor of my products?
Let’s talk about it. Get in touch!
Why didn’t you move out of Singapore to a place where manufacturing can be cheaper?
We think there is value to being located in Singapore. Costs may be higher, but with our facilities in Singapore, we can have better control over our operations and the quality of our products. More importantly, we can have a very rapid response rate to our clientele here. There is also a lot of pride to having a “Made-in-Singapore” badge on our products – something that our customers also highly value. These benefits outweigh the costs for us.
Can you do the sealing / bonding / grinding job for me?
Sorry, no. We are a supplier, not a contractor. We are experts on using them, and we can help you achieve the best results, but we can’t do it for you.
What are your major customer segments?
We supply to a wide range of customers in all sorts of industries. Our products are generally catered towards building and construction, fabrication, marine, aviation, and automotive industries. Of course, having a wide range of products mean that we also supply to many other clients who don’t fit in these categories.
About our products
What are the differences between silicones and PU and hybrid polymers?
This question requires a full article for an answer. These products are based on different chemistries with different properties, and our best bet for giving you a relevant answer is: why do you want to know? What’s your application? For this, we recommend you to get in touch with us.
Are there differences in silicon and silicone sealants?
Silicone sealants are very regularly misspelt as silicons all around the world. We suspect the incidence rate may be higher in Singapore. The fact is that silicone sealants are always spelt with the extra “e” – silicons are totally different chemicals and are not used for sealing.
Also, “silicone” does not mean sealant. We have found that many people refer to sealants as a group with the name silicone, even calling other product groups “acrylic silicones” and “PU silicones”. The proper term is always sealant.
What are coated and bonded abrasives?
This is a way of classifying and distinguishing the two major types of abrasives available. Sandpaper, abrasive sheets, and flaps are all categorized as coated abrasives, because they are fundamentally made of abrasive grains coated on a backing, i.e. sandpaper. In contrast, grinding discs and cutting wheels are categorized as bonded abrasives, because they do not have a backing to coat abrasive grains; instead, they the grains are bonded together through a hard resin which forms the disc.
We find that these terms are generally not well-known in the market, except for abrasive manufacturers and very technical clients, so we avoid using these terms and categories as much as we can for simplicity’s sake.
Why are my results with your product different from your data sheet?
Our figures in technical data sheets are based on specific conditions, and are an indication of the product’s properties. This doesn’t mean the product will always behave the same way in different conditions. As a result, it is clearly stated on every data sheet that due to the diversity of materials and substrates, we cannot accept any responsibility for the results obtained, and that you should carry out preliminary experiments.
If you really have a problem, though, you should definitely speak to us. We’re always here to help.
Note: This isn’t actually a frequently asked question. Actually we were never asked this before. Still, we listed it here so that people can be sure of how our data sheets work.
Do your test reports have an expiry date?
No. Test reports have no expiry dates. They are reports.
However, some certificates have expiry dates, such as our Certificate of Conformity for Pereseal FR.
What are the best setting on my power tools for using your abrasives?
This isn’t a textbook answer, the results depends largely on what you’re using, and what you’re trying to achieve. Our Klingspor guides may help to direct you, but we recommend conducting your own experiments to find out what works best for you. Just make sure you don’t go above the maximum values. If you need assistance, let us know.
Do you sell PU foam sheets?
We regularly receive requests for PU foam sheets, but we do not carry this item. These products are different from our one-component PU foams, sometimes called OCF (one-component foams). Our PU foams are also not meant to be used to create foam sheets. For more information on our PU foams and their applications, Soudal’s PU foam page is a great information resource.
Do you carry primers?
No. In our experience (over 30 years), clients in the building and construction industry simply do not use primers. They may create a better bond, but most contractors do not wish to undertake this extra step which increases manpower costs. After all, we have a good range of products which work extremely well even without the use of a primer, such as our Fix All range.
Which product of your Fix All range should I use?
Generally, Fix All Flexi is your best bet, since it offers the best value for money and is perfectly capable at both sealing and bonding. However, there may be certain special requirements in which having other products will work better. To make it easier to choose, take a look at our comparison chart.